Shipping policy
1. Delivery Area
We deliver to all countries within the European Union.
2. Shipping Costs
Shipping costs vary depending on the destination country and are calculated at checkout before you confirm your order.
Below are example standard shipping fees by region (these are illustrative and you should adjust based on your carrier rates):
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Slovenia: €3.50
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Croatia, Hungary: €4.50
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Rest of EU countries: €8.50
Free shipping may apply for orders exceeding a specified amount, which is clearly stated at checkout.
3. Delivery Timeframes
Estimated delivery times vary by destination but generally range from 2 to 10 business days after order confirmation and payment.
Delivery times are estimates and may be longer due to customs, carrier delays, or other external factors.
4. Shipping Methods
Orders are shipped via reliable carriers or postal services appropriate for the destination country.
You will receive tracking information by email once your order is dispatched.
5. Order Processing
Orders are processed typically within 1-2 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
6. Shipping Address
Please ensure the shipping address is accurate and complete. The trader is not responsible for delays or losses caused by incorrect address information.
7. Failed Delivery and Uncollected Packages
If a package cannot be delivered or is not collected, the customer must notify the trader about their intent regarding the order.
Returned packages due to non-collection or refusal may incur shipping and return costs deducted from any refund.
8. Lost or Damaged Packages
Contact us immediately if your package is lost or damaged at sales@cartellashop.eu with your order details. We will assist with replacement or refund.
9. Contact
For any shipping questions, please contact:
Email: sales@cartellashop.eu